At Fragrance Beauty, we want you to have a smooth and satisfying shopping experience. If there is an issue with your order, please contact us so we can review it and help find an appropriate solution.
Return Eligibility
- Return requests must be submitted within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging, with seals, tags, and accessories intact where applicable.
- Products that have been opened, used, tested, or damaged after delivery may not be eligible for return due to hygiene and product-safety considerations.
- For hygiene reasons, opened cosmetics, skincare products, and fragrances are generally not eligible for return unless the item is defective, damaged on arrival, or incorrect.
- Items purchased on final sale or clearly marked as non-returnable may be excluded, subject to applicable law.
- Items returned without prior approval or with missing original packaging may be declined.
Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item. Include your order number, a description of the issue, and clear photographs or an unboxing video where available.
How to Request a Return
To request a return or exchange:
- Email us at support@fragrancebeauty.pk with the subject line “Return or Exchange Request”.
- Include your order number, the product name, and the reason for your request.
- For damaged, defective, or incorrect items, provide photographs or other relevant evidence.
- Wait for our team to review your request and provide instructions before sending any product back.
- Pack the approved item securely in its original packaging and follow the return instructions provided by our team.
Please do not send products back without receiving return instructions from us.
Refunds and Exchanges
Refund eligibility
Approved refunds may be issued for eligible returns, damaged or defective products, or incorrect items, depending on the circumstances and applicable law.
Refund method
For Cash on Delivery orders, approved refunds may be processed through a mutually agreed method, such as a bank transfer. For prepaid orders, refunds will generally be made through the original payment method where possible.
Refund timing
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will generally be processed within 5–10 business days. The time it takes for the funds to appear may depend on the bank or payment provider.
Shipping costs
If the return is due to an incorrect, damaged, or defective product, we will review the issue and advise you about the applicable return-shipping arrangements.
For other approved returns, the customer may be responsible for return shipping costs, where applicable and lawful. Original delivery charges may be non-refundable unless required by applicable law or the circumstances of the return.
Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available alternatives with you.
Order Issues and Exceptions
If your order arrives incomplete, damaged, or different from what you ordered, please contact us promptly so we can investigate.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Contact Us
For return, refund, or exchange assistance, please contact:
Fragrance Beauty
Email: support@fragrancebeauty.pk
Website: https://www.fragrancebeauty.pk/
We appreciate your trust in Fragrance Beauty and will do our best to assist with your concern.